October 15, 2007

SoE Customer Service Comes Through Again

stargrace October 15, 2007 5Comments

I’ve made previous posts about my good experiences with the customer service on EQ2, and today was no exception. I’ve had to contact them about numerous things through petitions, from lost chests, to deleted characters, and name changes. I’ve always been answered in a timely manor, never more then a few hours for a reply. Sure, it may be a slight pain to have to use the browser window for a petition and fill out their forms, but no more so then having to fill out anything else. Plus, I know they record it and get it that way, it’s not getting lost anywhere. I can check the status at any time.

Anyhow.

Backstory: Five or Six months ago, I relinquished my house before actually moving anything out of it. A whole house filled with quested books (about 100 of them) deity quest rewards (the world event ones) expensive paintings (the 450,000 status ones of Freeport and Qeynos) some elaborate tradeskill machines, and 200 other items. I decided at the time, since I was not playing the character that often, that I didn’t care about those items. I was playing a different character and her house was just fine. Foolish of me, yes.

Today: Lately I’ve been playing the character. A lot. It’s Arysh in fact who lost all of her house items. I decided on a whim to see if there was any chance at all that the lost house items could be restored to me. Fully aware of the fact that I’d probably be told no. Not only due to the span of time I left between relinquishing and petitioning, but also because that would be 200+ items that would have to be searched for, as well as the fact that my character had since moved homes twice, her character name changed once, and server transferred three times between then and today. Not an easy Task.

Three GM responses later, and as many details as I could provide, I was contacted and told that they had good news – my items would be given back to me, after 6 hours they had compiled a list of items that I had lost when I relinquished, and would drop them into my inventory. My jaw dropped and I practically screamed with joy. One at a time the items began appearing in my inventory. I started dropping them into Arysh’ home, ecstatic. Wow. Now that’s service.

I knew when I petitioned that I shouldn’t get my hopes up, and I knew it was my fault for relinquishing, you’re even given messages about it. with the newly added moving crates there’s no relinquishing involved (thank goodness). I made sure to give a huge thank you to all those involved, as they certainly went above and beyond what they had to do.

Just remember when you’re trying to get something returned or a question answered, that these people who work in customer service, are just that. People. I was polite, and patient, and knew they’d either be able to help, or not be able. Either way I would be ok with the response. Of course I was a million times happier once my issue had been resolved, but yeah.. what a great day.

Armor Quests, and a new(old) Warden

stargrace October 15, 2007 0Comment

For those who have known me for some time (how many of my posts start like that any how?) my druid Arysh (formally known as Silverstep) started out a warden. However, I betrayed her when I joined Torrent Knights on Lucan D’Lere since they were short a fury and I had no qualms doing it. After some time though, I decided I wanted to go back to being a warden, so that’s what I spent this weekend doing. Well, a few hours this weekend at least. Fury are great healers, don’t get me wrong, but much like the inquisitor class, they’re also used for DPS. For solo work and pvp they’re amazing, but I wanted something that was far more focused on healing. I only had one piece of gear that I’d loose, which was my hat. I managed to find a fairly good Unrest group last night and what would you know, my legendary hat dropped, a sign that I was meant to be a warden.

I’ve always envied those people who stuck through with their classes. I’ve never managed to do it. I worked so hard on the druid when I played her, having completed her claymore, DT access, Godking weapon, MoA, and Chel’Drak ring. She didn’t get her SoD done (yet) though because I was playing with Dasie instead. So I’ve decided to dedicate some time to the warden and try to complete it. I’m collecting statues (again) and uh, no, it’s not fun. Not any more fun then the first time I attempted it.

I’ve signed up for FTH and Clockwork tonight, hopefully I’ll get a spot on the raid, if not that’s alright though. I know there is a huge surplus of druids typically. I’m hoping maybe I can prove myself as a “better then average” one though. I know the class pretty dang well, and when I was doing MMIS in a melee dps group on Saturday night I parsed 2nd zone wide on the heal parse. I know heal parses are not the end all be all, but when a fury in a melee dps group is you’re second highest.. well, they’re either doing something right, or the other healers are doing something wrong. Or a little of both. It was a bit of an off night and we didn’t quite make it as far as we’d like, but I had fun none the less.

Today I worked on my armor quest for some time, I like the graphic of it. The picture above has Arysh in Thundering Steppes smacking around some skeletons. I had my setting quality turned quite high, and for the first time ever realized that the ravine throughout the zone is actually made of a whole lot of skulls. I was amazed that I’d never noticed it before. I actually didn’t alter the screen shot in any way, aside to add a frame around it, I love the way it turned out.

I’ve been dealing with petitions for most of the day (not bad ones either, more details on it tomorrow when I know the result) and again I have to say I’ve never had a bad experience with the support staff from SoE. Hopefully they can help me out with my issue, and I’ll be one happy camper. If not though, I know they at least tried and I appreciate it.

Other then that, looking forward to the Shard of Fear instance that opens later this week (if all goes according to plan) and other random updates. Things in game are great.