Earlier this year (or maybe it was late last year) I had gotten it into my mind that I wanted to review (for my own reasons) yarn dyed by indie dyers – preferably Canadian. It didn’t exactly take off as I had way too much on my plate, not to mention the cost involved was more than I could spare. I’m hoping to bring that feature back at least once a month. Last month you may have seen me review this yarn that I was absolutely in love with so lets start with the second yarn I chose to review.
The sock above was knit with a yarn called Ivy, by Boss Lady Yarn Co. While it knit up well enough it was not what I was expecting when the package arrived. Because it had been vacuum sealed unwound and no label, it was incredibly messy and easy to get into knots as I opened it. The colours were nothing like what I had seen on the web site and I was really disappointed. They did include a wooden stitch marker as an extra that I appreciated a lot. Notions are a great way to win over an audience with an extra perk.
That’s the picture of Ivy in the shop. Really strong blues and greens, and a white base. What I got was a very speckled off-white base without the strong greens or blues that I had hoped for. I purchased the yarn from the sellers Etsy store, and I left a less-than-stellar review because I was not pleased with the yarn I received based on the shop pictures. Below is what I received.
The owner of the shop wrote me back and stated:
“Leaving a negative review should be a customer’s last resort.”
Let me mention that this was the first time I had ever been unsatisfied with a purchase and left a negative review. I didn’t feel the same way as the seller and it felt as though they were talking down to me as the customer. I felt that a dissatisfied customer should have the opportunity to leave their feedback, and that it was the whole reason there was a feedback option to begin with. I noticed that the new website does not allow people to leave reviews, and I find this a bit troublesome.
I understand that colours show up different depending on your monitor and that batch dying as a small company means there are going to be differences in the skeins, but this just felt like it was not what I had ordered at all. Something for the buyer to beware of. In the future I’ll also be looking for swatches knit up so I can get a better idea of what the yarn will look like if there are multiple colours used.
I really like the look of that yarn in the finished sock, but the difference between their retail listing and what you received is striking.
I hate how focused people can be on their reviews sometimes. Telling the customer that they are wrong to give a bad review is never the right answer. Even if they made things up to you somehow I’d never want to do business with them again after that.